Workflows with active specifications and proof of concept
The following service areas have confirmed Arto workflow specifications with proof of concept demonstrations. All figures labelled 'POC estimate' are from the POC Flow Specifications and represent estimated time savings from pre-deployment assessment work, not verified live deployment results. The exception is the contact centre result for Redcar and Cleveland Council, which is a live deployment outcome.
Planning and Development Control
Workflows: Pre-Submission Validation: AI reads planning applications against the Local Validation Checklist before officer involvement, drafting the validation decision letter for invalid applications. Consultation Analysis: AI reads all consultation responses for contested applications, categorises material vs non-material considerations, and produces a structured first draft of the consultation section for the committee report.
Key figure: 30–45 min saved per invalid application (Flow 1); 3–5 officer hours saved per contested application consultation analysis (Flow 2).
Children's Services: SEND
Workflows: EHC Plan Annual Review Orchestration: AI monitors the EHC plan register, identifies plans approaching their 12-month review deadline, sends advice requests to schools and health and social care professionals, chases outstanding contributions, and assembles a draft amended plan for coordinator review.
Key figure: 4–6 hours per week per SEND coordinator in chasing and scheduling. Statutory compliance from ~36% to near-100% on-time reviews. Additional: reduced SEND tribunal applications.
Children's Services: MASH
Workflows: Referral Triage Support: AI reads incoming safeguarding referrals from all channels, checks previous case history, applies the council's threshold framework, and produces a structured triage summary for the duty social worker before they open the case. Arto does not replace the social worker's decision.
Key figure: 20–40 minutes per referral for structured triage analysis. Consistency improvement addresses Ofsted quality concern on variable threshold decisions.
Revenues and Benefits
Workflows: Change of Circumstances Automation: AI processes standard council tax and housing benefit changes end-to-end (account lookup, entitlement calculation, decision letter generation) routing complex and exceptional cases to officer review. 70–80% automation rate for standard changes. Enforcement Vulnerability Screening: before referring debts to enforcement agents, AI screens every account against vulnerability indicators across housing benefit, social care, DFG, and housing register data, RAG-rating each case.
Key figure: 45–90 minutes per change reduced to under 5 minutes for standard automated cases. Ombudsman compensation (£500–£2,000 per upheld case) and enforcement agent fees (£310 minimum) avoided on vulnerable households.
Contact Centre
Workflows: AI-assisted contact centre workflow reducing inbound demand by routing and handling queries that previously required agent involvement. Redcar and Cleveland Council deployed Arto's contact centre workflow and measured outcomes from the first month of live operation.
Key figure: 28% reduction in contact centre demand. Redcar and Cleveland Council. Within three months of deployment. Live result, not a POC estimate.
Service areas in development
Housing
Case management, allocations, disrepair triage, and homelessness assessment workflows aligned to housing legislation and the Decent Homes Standard.
Adult Social Care
Assessment, care planning and review orchestration with KSB profiles mapped to adult social care roles. Governance built in for the specific regulatory context of CQC-registered services.
NHS and Health
Administrative workflow automation for NHS trusts and primary care: appointment management, referral processing, and compliance documentation. Data never leaves UK infrastructure.
Governance that applies to every workflow in every service area
Every Arto Supported Flow in every service area inherits the same governance architecture. A planning validation workflow and a MASH triage workflow are governed identically, not because the service contexts are the same, but because the governance foundation is structural to the platform, not configured per deployment.
Governance feature | What it means for your service area | Applies to |
Governance controls built in as standard | Arto Supported Flows are designed and built to align with key standards including ISO 27001, ISO 42001 and UK GDPR. An assurance case is pre-populated and ready to deploy. Minimal configuration required. | All service areas |
Pre-populated assurance case | Every Arto Supported Flow comes with an assurance case aligned to the 10 GDS AI Playbook principles, pre-populated and ready to deploy. | All service areas |
Human oversight enforced | HITL gates are pre-configured for Arto Supported Flows. Every AI output that affects a resident requires officer review and named sign-off before it is acted upon. | All service areas |
Immutable audit trail | Every run produces a complete, searchable audit record: what the AI processed, what it recommended, who reviewed it, what they decided. Available for regulatory inspection, Ombudsman investigations, and ICO review. | All service areas |
KSB scope enforcement | The AI agent operates within the KSB framework of the specific role it supports. A revenues officer agent cannot access children's services data. A planning agent cannot make social care recommendations. | All service areas |
UK data residency | All data processed in any Arto workflow is hosted on AWS London (eu-west-2) infrastructure. Data never leaves the UK regardless of service area. | All service areas |
Find the right workflow for your service area
Each service area has a dedicated page with the full workflow specification, integration detail, estimated time savings, and the governance configuration. The workflow library shows all Arto Supported Flows in a browsable format.
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The full Arto Supported Flow library across all available service areas.
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Tell us your service area and where you are in the process.